From Queues to Decisions: Analytical Models for Capacity, Congestion, and Service Systems
Dr. Shobha Rani
Speaker
Dr. Shobha Rani
Postdoctoral Researcher,DoMS,IIT Kanpur
Asst Professor,IIT Kanpur
Date
25 August 2026
11:30
Venue
Meeting Room (Room No:105)
Abstract
This seminar presents Service systems often appear to have enough capacity on paper, yet still experience long queues and delays. My research uses queueing models to understand this gap between nominal capacity and the capacity that a system can effectively deliver.
About the Speaker
Dr. Shobha Rani
Asst Professor,IIT Kanpur
Dr. Shobha Rani is a Postdoctoral Researcher in the Department of Management Sciences at the Indian Institute of Technology Kanpur
Additional Information
All are welcome to attend.
This research uses phase-type queueing models to bridge the gap between nominal and effective service capacity in healthcare systems, optimizing resource allocation and cost efficiency under operational uncertainty.